Utility customer information systems and analytics spending expected to total nearly US$37 billion from 2014-2023, says firm

With a broad diversity of customer situations to account for, billing and customer care is often a complex issue for utilities. This, combined with a changing competitive landscape, increasing customer expectations, and a growing number of media for customer engagement, is expected to prompt many utilities to upgrade their customer information system (CIS) solutions in the coming decade. According to a recent report from Navigant Research, global spending on utility CISs and analytics is expected to total nearly US$37 billion from 2014-2023.

from DIGITIMES: IT news from Asia http://ift.tt/1bh72tw
via Yuichun